Returns & Exchanges
At Konbinistop, we prioritize the freshness and safety of our snacks and groceries. Due to the perishable nature of our products, we offer returns or replacements only for items that arrive damaged, expired, or incorrect.
Document the Issue
Take clear photos of the damaged packaging, the product label, and the expiration date within 48 hours of delivery.
Contact Support
Email our team at support@konbinistop.com with your order number and the photos of the affected items.
Quality Review
Our quality assurance team will review your claim within 2 business days to verify the condition of the food items.
Refund or Replacement
Once approved, we will either ship out a fresh replacement at no cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing